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All feedback regarding the adequacy of individual quality marked reports, operation of the scheme or whether it concerns the performance of an individual will be initially investigated by CL:AIRE. Feedback should be provided using the feedback form: https://www.claire.co.uk/projects-and-initiatives/gpvs/114-useful-information-links/1243-feedback
If the feedback concerns the performance of an individual the complaints procedure will be followed: https://www.claire.co.uk/projects-and-initiatives/gpvs/113-gpvs-processes/1332-disciplinary-procedure.
As the scheme develops auditing of the process will be undertaken on an annual basis.